ViewSonic VS12119-1M User's Guide download pdf (Page 37)

Other information

Contact ViewSonic service team at: http://www.ViewSonic.com or call our service team: United States 1-800-688-6688, Canada 1-866-463-4775

ViewSonic 30 N2690w

Problem

Possible

Solution

Remote control unit

does not operate

z Make sure the directions of batteries are inserted

correctly referring to the user guide.

z Batteries could be weak or dead. Replace by new

batteries.

z Is a ﬂuorescent light illuminated near the remote

control sensor?

z The path of the remote control beam may be

blocked. Make sure the path is clear and that the

remote control is aimed at the remote control sensor

on the TV.

z Press the POWER button on the remote control to see

if you can turn on the TV.

z Press MENU button on the remote control to see if

there is a MENU shown on the screen.

z Press only one button at a time and it is the correct one

for the operation you want to perform.

Unit cannot be

operated

z External influences such as lightning or static

electricity may cause improper operation. In this case,

operate the unit after first turning on the power of the

LCD TV and the AVC System, or unplug the AC cord

for 1 to 2 minutes, then replug again.

Power is cut off

suddenly

z Is the sleep timer set in advance?.

z Is there no signal in PC mode or HDMI mode?

z The internal temperature of the unit has increased.

Remove any objects blocking the vent or clean as

necessary.

No CATV reception (or

no reception above

CH13)

z Is the AIR/CABLE option set correctly? Please set the

AIR/ CABLE option to CABLE referring to the user

guide.

z CATV is connected improperly or not connected;

please check all the CATV connections.

z The cable TV service is interrupted; please contact

your cable operator.

Picture is cut off / with

sidebar screen

z Is the image positioned correctly?

z Are screen mode adjustments such as picture size set

correctly?

z Press WIDE button repeatedly on the remote control to

see if you can get the picture you prefer.

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ViewSonic VS12119-1M User's Guide Page 37

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